Every positive client experience begins with a supportive and caring team. As an Office Support Specialist, you’ll play an important role in helping clients feel welcomed, supported, and connected to the care they need.
Job Summary
About the Role: Based in our Kenai office, you will serve as the primary onsite administrative support for that location while also providing support to the organization as a whole. You’ll often be the first-person clients interact with, whether in person, by phone, or online, making your kindness, professionalism, and attention to detail essential to creating a positive experience.
About The Job: You’ll help keep our clinics running smoothly by scheduling appointments, assisting patients with questions, coordinating communication with providers and insurance companies, maintaining accurate records, and supporting daily office operations. Your work will directly contribute to our mission of delivering compassionate, client-centered behavioral healthcare.
About You: We are looking for someone who enjoys helping others, stays organized in a fast-paced environment, communicates with empathy, and takes pride in being a dependable member of a collaborative team. If you’re passionate about making a difference behind the scenes while supporting patients on their mental health journey, we’d love to hear from you.
Functions/ Duties/ Responsibilities:
• Provide administrative duties such as answering the phone, being the first point of contact for visitors and clients/patients at the front desk, managing schedules, performing data entry tasks accurately and efficiently, and ensuring all records are up-to-date.
- Manage communications between staff, providers, clients, vendors, and associated business entities
• Coordinate with and support office staff at other locations
• Coordinate activities, as requested, throughout the organization to ensure efficiency and maintain compliance with company policies
• Follow organization and office policies and procedures.
Qualifications:
Required Qualifications
- High school diploma or GED required; associate degree preferred.
- Minimum of 1–2 years of administrative or office experience.
- Knowledge of medical terminology and healthcare office procedures preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong data entry and recordkeeping skills.
- Excellent verbal and written communication abilities.
Preferred Qualifications
- Experience with healthcare scheduling.
- Experience with electronic health record (EHR) systems.
- Experience with Microsoft Teams
- Familiarity with HIPAA regulations and compliance requirements.
Key Competencies
- Customer service excellence
- Attention to detail and accuracy
- Organizational and time-management skills
- Problem-solving and critical thinking
- Professionalism and confidentiality
- Ability to multitask in a fast-paced environment
- Teamwork and collaboration
Physical Requirements
- Ability to sit, stand, and walk for extended periods.
- Frequent use of computers, phones, and office equipment.
- Ability to lift up to 20 pounds occasionally.
Anticipated Work Schedule:
- M-F: 10am – 3pm
- Our offices are closed for eleven (11) State/Federal Holidays throughout the year.
Additional Information
- To be considered for this position applicants must submit both a resume and cover letter.
- Final candidates will be required to successfully complete a background check
ND Systems is committed to creating a welcoming, inclusive workplace where all employees are treated with dignity, respect, and fairness.